How long does shipping and delivery take?

In the Portland metro area, our lead time is 12 to 14 weeks. For the rest of the continental United States, lead times will include 2 to 4 additional weeks for shipping. 

Due to current supply chain challenges, please note that the lead time(s) provided at the time of sale are a representation of our understanding, in the moment, of the furniture or component part’s future availability. Lead times are subject to change and are influenced by many factors outside of our control. We will keep you advised of any delays that arise as the information is received.

Can I pick my furniture up?

We offer Will Call services for furniture delivered to Portland. A $125 fee applies, and furniture that is picked up by you (or your representative) from our delivery service warehouse must be inspected at the warehouse and signed off on as "in good condition" before it will be released to you. Perch cannot accept responsibility for any damage that occurs once the furniture is released.

What if my furniture doesn't fit?

The customer is responsible for verifying building access and all entry measurements (doorways, stairwells, elevators, etc.). Additional delivery charges may be assessed for walkups or extra time spent if the furniture does not fit via normal means. Furniture that does not fit will be refunded in store credit only and original shipping fees will not be credited. Additional shipping and delivery charges will apply to orders that use store credit.

Can I choose a custom dimension?

Absolutely. We can customize dimensions to the inch (including custom length, depth, and height of the frame and seat height and depth). We also can adjust details like the width of arms. Please get in touch with us to discuss your custom dimension needs.

Do you offer Eight-way hand tied springs?

Yes! Eight-way-hand-tied springs can be added to most styles.

Do you offer other leg and base options?

Yes, we can build custom alder wood bases that can be stained a variety of colors, or painted. We also offer custom metal bases and legs in a variety of finishes, including brass, antiqued brass, bronze, and black, as well as chrome and brushed finishes. Powder coating for metal bases is also available, and we can add casters and ferrules to wood legs.

Are other wood colors and wood species available?

Yes, we can build solid wood bases out of maple, white oak, and black walnut. We can also stain our standard alder wood bases in a range of colors.

Can I choose to add welts or change the seam style?

Yes, we can add welting to any style that comes standard with top-stitched seams. We can also remove welts from any frame that comes standard with them and use topstitched seams instead.

Can I add or remove button tufting details?

Yes, we can add button tufting, grid seams, and diamond tufting. Or, if you like a sofa that has these details but would prefer it without, we can also remove them.

Can I add or remove nail heads?

Yes, nail heads are a finish that we can add or remove from any style. We offer them in a wide range of shapes, sizes, and colors.

The fabrics available online aren't quite what I am looking for. Are there other options?

Yes, we have a lot of other options available in our shop.

Can I provide my own fabric or leather?

We work with Customer's Own Material (COM). Get in touch and we can let you know how much material is needed. Please ship COM to:

Perch Furniture
923 NW 10th Avenue
Portland, OR 97209
503-208-5128

Do you offer Nanotex or other stain treatments?

We do offer some fabrics that can be treated with Nanotex, but we do not apply stain treatments at our factory. In the Portland-metro area, we recommend Fiber-Seal if you are interested in treating your furniture after delivery.

What Eco-friendly options do you offer?

• Natural fiber fabrics that meet either (or both) the Oeko-Tex Standard 100 and Global Organic Textile Standard (GOTS).
• 100% Natural Latex. The latex is used in place of polyurethane foam on the frame and in seat cushions.
• FSC certified hardwood frames.
• NonToxic Wood Glue. FDA approved for indirect food contact, and passes ANS/HPVA TypeII water resistance.
• Wool Batting. Sourced from Northern California, this batting can be used in placed of Dacron on the frame and cushions.

Can I return my furniture after delivery?

We take pride in the finish quality and construction of our furniture. Because each piece is made-to-order, our furniture is non-cancellable, non-returnable, and non-refundable with the exception of manufacturer defects or damages. In the event of a return, delivery charges are not refundable. All sales of floor models are considered "as-is" and are non-returnable, non-refundable, and do not carry a warranty.

Where is your furniture made?

We are proud to make our upholstered furniture in Los Angeles, California.

Where can I sit on your furniture?

We have a showroom in Portland, Oregon in the vibrant Pearl District.

Do you offer a trade discount?

Yes. Perch Furniture offers a trade discount to interior designers, architects, commercial developers, and the hospitality industry. See our contact page for more details about the program.

Where is Perch Furniture located?

Our showroom is in Portland's vibrant Beaumont Village Shopping District at 4519 NE Fremont Street, Portland, OR 92713. We are located right next to Prince Coffee!

Where can I park?

Street parking is often available right in front of our shop or in the residential area immediately surrounding our shop. We find that there is often close parking if you turn north on 45th Avenue or 46th Avenue. 

When are you open?

We are open from 11:00 am to 5:00 pm everyday, except Tuesday when we are open by appointment (appointments on Tuesdays are available between the hours of 10:00 am and 5:00 pm). We have private shopping appointments and virtual design appointments available daily. You can book private in-store and virtual appointments here.  If those hours are not convenient for you, give us a ring at 503-208-5128! We are always happy to try and work with your schedule.

Do you offer design services?

We offer complimentary in-home design consultations in the Portland-metro area and virtual appointments for clients located elsewhere. Call the shop at 503-208-5128 to book an in-home consult.